BB Mag 5 - The continuing Story.

[Darkson]

OK, I'd still not received my #5, and after ringing MO 5 or 6 times, they finally decided to get my local store to send me one (about 15 miles from home). After waiting 3+ weeks ("It's in the envelope, we just haven't posted it yet") I rang MO again on Thursday.

"OK, sorry about that. I get one put in the post 1st thing in the morning."

Got home from work today to find a parcel. Opened it, out came the advice sheet. 1 copy of BB mag #5. Great! Opened the parcel fully and out fell...........





BB Annual 2002

Rang MO. "Don't worry about the annual, keep it. Unfortunately our systems down at the moment, but if you ring back in an hour or so I'll re-order it for you."


Sometimes I don't know wheter to laugh or cry .

[Grumbledook]

If you get sent another one can i have it ;]

[Colin]

I have had a similar experience. I emailed UKMO (where my sub comes from) in Jan and asked when I would be getting BBmag5. They emailed me back and said it was being mailed out and should be there in about 2 weeks. 3 weeks later I email them and ask if they mailed it and what address did they send it to, and they emailed back the address, which had the wrong postal code. I emailed them to tell them to change the postal code because it was wrong and they said they will send another BBmag5 to me. I don't believe the first one was ever mailed, it's been 4 weeks and a misdirected package with the wrong postal code would have gotten here by now. I will be lucky to get the one they mailed out the second time by March.

[Mestari]

And to think that when I first heard of UKMO (beginning of nineties) everyone said they were a prime example of good customer service.

[Snew]

That's why I don't believe anyone. They're all idiots untill proven otherwise.